The Plumbing-Heating-Cooling Contractors—National Association (PHCC) Educational Foundation announced it has expanded its online training catalogue to enhance crucial communication and sales skills that will help build high-performance individuals and fuel business growth. The new p-h-c industry courses are offered through the

PHCC Academy®

and made available in partnership with

ServiceSkills

and the

Quality Service Contractors

(

QSC

) group.

PHCC Educational Association licensed

ServiceSkills

courses—short, focused lessons with interactive video training with real-world applications. Promoting self-paced learning, the courses can be viewed at the participant’s convenience and even accessed on-the-go on smartphones and tablets. While the

ServiceSkills

courses don’t require any prerequisites, there are three different offerings based on respective industry roles:

In addition, the Foundation has also adapted

QSC’s

“Seal the Deal” in-person course and launched it as a self-paced, online course. These training modules are for HVAC technicians and plumbers working in the field and aim to empower them to confidently sell their services and navigate budget pushback to drive business growth. By bridging the gap between technical competence and customer relations, this course supports long-term business goals by teaching HVACR technicians and plumbing apprentices how to confidently and effectively build customer trust, address concerns and present solutions, articulate value, and ensure customers understand the necessity of their work.

“Properly educating and training technicians, apprentices, and office professionals for industry-focused work is incredibly important. But, if they don’t possess the confidence to communicate and negotiate effectively, they risk falling behind in their careers,” said Dan Quinonez, Executive Director of the PHCC Educational Foundation. “Our members have expressed the need for courses focused on building their communication and sales skills, and we are proud to be able to offer professional development that can help them advance their career.”

The individual courses vary in price but are available in a bundle for business owners who want to enroll multiple employees from their companies. All participants receive a certificate of completion upon finishing the course; no formal examination is required.

To learn more about the PHCC Academy’s courses and enroll, please visit:

phccacademy.org/courses

.

Source:

Plumbing-Heating-Cooling Contractors—National Association