Posted: 4 March 2026 | Gabriel Higgins | No comments yet

Sydney Airport partners with WeKnow to introduce a premium pre book taxi and Uber platform at T1 International, enhancing onward travel and passenger experience.

Credit: Sydney Airport

Sydney Airport (SYD) has partnered with WeKnow to launch a premium taxi and Uber booking platform at the T1 International terminal, offering arriving passengers a streamlined, prepaid onward travel option.

The new service enables passengers to pre-book and pre-pay for taxi and Uber journeys via multilingual digital kiosks located in the international baggage reclaim area or at two staffed WeKnow desks in arrivals. The initial rollout includes premium taxi brands GM Signature and 13 Cabs Silver Service, alongside Uber.

Mark Zaouk, Group Executive Commercial at Sydney Airport, said: “The introduction of WeKnow reflects Sydney Airport’s focus on improving the end-to-end passenger journey.

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“Arriving passengers want simple, reliable choices when they land, and WeKnow brings a range of transport booking options together in one place.”

Under the model, taxi customers receive a printed ticket with a unique booking code and proceed to dedicated WeKnow pickup bays at the T1 taxi rank, bypassing peak queues. The prepaid structure provides price certainty, with fares and booking fees settled at the time of reservation.

Beyond ground transport, the integrated platform also allows passengers to book attractions, tours and experiences across Sydney immediately upon arrival, supporting broader tourism engagement.

Nick Abrahim, CEO of the NSW Taxi Council, said: “The WeKnow launch is a welcomed initiative by the NSW Taxi Council, making it easier for passengers to access their taxi, even before they head out of the terminal.”

WeKnow operates at major international gateways including London Heathrow Airport (LHR), providing integrated physical and digital booking services in arrivals halls. The Sydney deployment will initially operate as a trial at T1 International, with multilingual customer service staff supporting passengers daily.

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Apps, Digital transformation, Ground handling, Innovation, Non-aeronautical revenue, Operational efficiency, Passenger experience and seamless travel, Self-service, Terminal operations, Tourism

Sydney Airport (SYD)

WeKnow

North America

Mark Zaouk, Nick Abrahim, Peter Buchanan